1. Information We Collect

We collect information you provide directly to us, such as when you create an account, including your email address, name, and trading preferences. We also collect usage data such as pages visited, features used, and trading journal entries you submit to the platform.

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services; to send you technical notices and support messages; to respond to your comments and questions; and to send you marketing communications (you may opt out at any time).

3. API Keys and Broker Credentials

All broker API keys are encrypted at rest using AES-256 encryption and are stored in isolated, encrypted vaults. We request read-only or trade-only permissions — we never request or store withdrawal permissions. API keys are never logged in plaintext and are never shared with third parties.

4. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. All data is transmitted over HTTPS with TLS encryption.

5. Third-Party Services

We use Anthropic Claude to power AI analysis features. Analysis requests are processed according to Anthropic's privacy policy. We do not send personally identifiable information to AI providers. We use analytics tools to understand how users interact with the platform.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. You may request deletion of your account and data at any time by contacting us.

7. International Transfers

INNOVATEX DIGITAL is registered in Dubai, UAE. Your data may be processed in cloud infrastructure located in various regions. We ensure appropriate safeguards are in place for international data transfers.

8. Your Rights

You have the right to access, correct, or delete your personal data. You may also object to processing or request data portability. To exercise these rights, contact us at privacy@traiq.io.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact

If you have any questions about this privacy policy, please contact us at privacy@traiq.io.

Privacy Policy